Debt Collection Agency

Debt Collection Agency

Highly trained and professional Debt Collection Services with a 98% recovery rate. 

Vilcol Debt Collection Agency

Vilcol is a debt collection agency and is authorised by the Financial Conduct Authority (FCA).

Vilcol provides a rapid, efficient and compliant method to recover you money. All defaults and arrears payments will be recovered according to UK Laws and compliance to the CCA, Data Protection Act 1998, FCA and industry guidance on TCF and vulnerability, FOS and the CSA including PCI-DSS.

(CCA - Consumer Credit Act; FCA - Financial Conduct Authority; TCF - Treating Customers Fairly; FOS – Financial Ombudsman Service; CSA – Credit Services Association and PCI-DSS Payment Card Industry – Data Security Standard )

BEWARE – Not every debt collection agency on the web is authorised by the FCA so please check to protect yourself. Our FCA authorisation number is 677688

We offer three different levels of our uk debt collecting service. Please see below.


Standard Debt Collections – Accounts over 90 days old

Vilcol utilise a highly specialised and flexible debt collection procedure recover you money. Our new MIS computer system show five times more information on screen. Our collectors can monitor debtor response ten times quicker - stage by stage. We utilise, letters, email, SMS and telephone collection strategies designed to your requirements.

When you contact us we’ll work alongside you to understand your unique business. We provide regular and ongoing communication, so you can maintain complete visibility as to our progress. You can send us instructions in any format and receive reports as per your requirements. Vilcol is a responsible call centre user avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.

Collection Fee 25% on a success only basis with no pre-payment fee .

Vilcol can also trace a debtor if required.

INSTRUCT US & GET STARTED

If you have multiple instructions or high value debt, please call our Client Care Department on 020 8390 9988, and they will be happy to discuss other pricing options.


Credit Control Debt Collections – Accounts between 30 and 90 days old

Vilcol utilise a highly specialised and flexible credit control collection procedure to recover you money. Our new MIS computer system show five times more information on screen. Our collectors can monitor debtor response ten times quicker - stage by stage. When you contact us we’ll work alongside you to understand your unique business. We provide regular and ongoing communication, so you can maintain complete visibility as to our progress. You can send us instructions in any format and receive reports as per your requirements. Vilcol is a responsible call centre user avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.

We utilise, letters, email, SMS and telephone collection strategies designed to your requirements

Credit Control Fee 12.5% on a success only basis with no pre-payment fee .

Vilcol can also trace a debtor if required.

INSTRUCT US


Trace & Debt Collect

Vilcol provides a rapid, efficient and compliant method to trace customers, debtors or other individuals you need to reconnect with. All enquires are conducted within the Credit Services Association (CSA) Guidelines, Financial Conduct Authority (FCA) Guidelines and Data Protection Statutes.

Once the subject has been traced Vilcol utilise a highly specialised and flexible debt collection procedure to collect your money. Our new MIS computer system show five times more information on screen. Our collectors can monitor debtor response ten times quicker - stage by stage. We utilise, letters, email, SMS and telephone collection strategies designed to your requirements.

When you contact us we’ll work alongside you to understand your unique business. We provide regular and ongoing communication, so you can maintain complete visibility as to our progress. You can send us instructions in any format and receive reports as per your requirements. Vilcol is a responsible call centre user avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.

Trace & Collect Fee 25% plus £25.00 Trace on a success only basis with no pre-payment fee. Vilcol can also trace a debtor if required.

INSTRUCT US

Fees not inclusive of VAT.


Debt Collection FAQs

Q: Are debt collection agencies legal?

A: Yes, it is legal to offer debt collection as a service as long as the agency is licensed or authorised by the FCA as Vilcol are. However, debt collectors have no special legal powers.

If you need our help to recover your money, fill out our debt recovery order.

Q: Can a UK debt collection agency take someone to court?

A: Yes they can but Vilcol recommends that legal action is always taken by a law firm. Vilcol is not authorised by the FCA to take legal action.

Get in touch to find out more about our debt collection services.

Q: How long does it take to trace a debt?

A: The amount of time it takes to trace and collect a debt does vary and depends on the individual case, however with our new MIS computer system we can now monitor debtor response ten times quicker.

Get in touch to find out more about our debt collection services.

Q: How does debt collection work?

A: Once you’ve instructed us we use methods such as letters, email, SMS and telephone to contact the debtor on your behalf. Here at Vilcol we concentrate on quality negotiations to enhance the chance of you recovering your debt.

Q: Can you help me recover debt from a company?

A: As long as the company hasn’t gone into liquidation Vilcol can recover outstanding accounts from companies.

To find out more or instruct us on a debt collection case, get in touch.

Vilco are also experts in tracing people, process serving, employment tracing, private investigation and tracing people for probate and wills. We can also trace people internationally.

What our customers say

Solicitor

Thank you very much indeed for this report and for your prompt delivery.
I must say I am incredibly impressed with your service and will most definitely be using it again.
You definitely deserve a well earned drink this evening for that result!
My client is so chuffed as it means not having to push back court proceedings (which they have had to do before) as we can send the paperwork there so you have saved them a great deal of time and money which is fantastic!

Thanks again

Find out more about financial enquiries.

Customer Service Recommendation

Hi,

Just a quickie to thank you for all your help and advice in the initial stages of this below case, over a year ago... I was so despondent initially, but you invited me to call, talked me through the necessary steps and recommended the transferring of it to the High Court etc
I have today received notification that they finally tracked her down and that her dad finally paid the debt which has now been transferred into my account, so all's well that ends well.
Many many thanks once again to yourself and your team and I will certainly recommend you to anyone I know who needs similar help.

Find out more about Vilcol debt collection.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.

Find out more about our international tracing services.

Client Account Manager

"We have had a number of these reports from Vilcol.com.
As a commercial credit management agency we have found the reports extremely useful when deciding how to progress some of our more difficult cases, as any positive information we can find can assist us with our overall collections"

FInd out more about credit control services.

JB

"We have been using Vilcol for 3 years now and I have to say they are one of the best tracing agencies in this sector. Quick, efficient, accurate and detailed information.

Any problems are being resolved effectively, always contactable, I would have no problem in recommending their services. Keep up the good work"

Law Society Council member representing women

"I needed to find a debtor who had supposedly moved abroad. Within 2 hours he was found living in Chiswick W4. I successfully reclaimed the debt for my client who was delighted and impressed"

Find out more about our debt collection services.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.