Credit Control

Vilcol is authorised by the Financial Conduct Authority (FCA). Authorisation number 677688

BEWARE – Not every agency on the web is authorised by the FCA

Vilcol is a professional credit control company that carries out rapid, effective and compliant credit management for individuals and businesses that need assistance with business debt recovery.

Whether a small business looking for help with cash collection or a larger growing business looking for outsourced credit control, our objective remains the same.

Vilcol utilise a highly specialised and flexible credit control collection procedure to recover your money and all defaults and arrears payments will be recovered according to UK Laws and compliance to the CCA, Data Protection Act 1998, FCA and industry guidance on TCF and vulnerability, FOS and the CSA including PCI-DSS.

(CCA - Consumer Credit Act; FCA - Financial Conduct Authority; TCF - Treating Customers Fairly; FOS – Financial Ombudsman Service; CSA – Credit Services Association and PCI-DSS Payment Card Industry – Data Security Standard)

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Credit Control - Accounts under 120 days old

Please note that we consider Credit Control to be accounts that are under 120 days old. Anything after that is considered debt collection.

We pride ourselves on having the latest MIS computer system which enables our credit collectors to monitor debtor response ten times quicker - stage by stage.

The team at Vilcol will work alongside you to understand your unique business and will provide regular and ongoing communication so that you have complete transparency throughout the entire credit control process.

We accept instructions in any format and receive reports as per your requirements.

At Vilcol, we prefer to concentrate on quality negotiations rather than predictive quantity and analysis. We utilise, letters, email, SMS and telephone collection strategies designed to your requirements.

Credit Control normally attracts a fee of 10% on a success only basis with no pre-payment fee. We can also work on a fixed fee per account so if you’re looking for credit control services, get in contact and we can find the most suitable service for your requirements.

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Credit Control FAQs

Q: How does Credit Control work?

A: Outsourcing your credit control to Vilcol allows you to ensure prompt payments from your debtor. Vilcol will provide credit management services for accounts that are under 120 days old to ensure rapid, effective and compliant recovery of your debt. Anything that is over 120 days old is consider debt collection.

To find out more about our credit control services, get in touch.

Q: How do I open a credit control case?

A: If you need our help simply fill out our debt recovery order and we will get back to you to discuss your case.

Q: How will I know what’s happening?

A: We ensure that we provide regular and ongoing communication, so that you have complete visibility as to our progress. You can send us instructions and updates at anytime. To start your credit control case, instruct us today.

Q: What are your credit control procedures?

A: Credit Control collection procedures are geared to understand the customer’s issues and reasons for non-payment. We work very proactively with the client to resolve all issues. Once resolved our liquidation of accounts is in the region of 99%.

What our customers say

Solicitor

Thank you very much indeed for this report and for your prompt delivery.
I must say I am incredibly impressed with your service and will most definitely be using it again.
You definitely deserve a well earned drink this evening for that result!
My client is so chuffed as it means not having to push back court proceedings (which they have had to do before) as we can send the paperwork there so you have saved them a great deal of time and money which is fantastic!

Thanks again

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Customer Service Recommendation

Hi,

Just a quickie to thank you for all your help and advice in the initial stages of this below case, over a year ago... I was so despondent initially, but you invited me to call, talked me through the necessary steps and recommended the transferring of it to the High Court etc
I have today received notification that they finally tracked her down and that her dad finally paid the debt which has now been transferred into my account, so all's well that ends well.
Many many thanks once again to yourself and your team and I will certainly recommend you to anyone I know who needs similar help.

Find out more about Vilcol debt collection.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.

Find out more about our international tracing services.

Client Account Manager

"We have had a number of these reports from Vilcol.com.
As a commercial credit management agency we have found the reports extremely useful when deciding how to progress some of our more difficult cases, as any positive information we can find can assist us with our overall collections"

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JB

"We have been using Vilcol for 3 years now and I have to say they are one of the best tracing agencies in this sector. Quick, efficient, accurate and detailed information.

Any problems are being resolved effectively, always contactable, I would have no problem in recommending their services. Keep up the good work"

Law Society Council member representing women

"I needed to find a debtor who had supposedly moved abroad. Within 2 hours he was found living in Chiswick W4. I successfully reclaimed the debt for my client who was delighted and impressed"

Find out more about our debt collection services.