Terms and Conditions

Vilcol Terms of Service

We set out below the important points for you to note when using our service. Before instructing Vilcol we recommend that you read all of our Terms of Service to ensure that you are happy with them.

You must provide accurate and complete information when instructing Vilcol so that we can provide appropriate service levels.

If you input incomplete or incorrect information when instructing Vilcol the matter may be chargeable even if the case has not been completed fully as we charge for searches that have a positive result based on the information that has been supplied.

You agree that on instructing Vilcol you are entering into a legally binding agreement (even if you are using our services on behalf of a company). Your agreement is with Vilcol and will be subject to our standard terms of service.

This Agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

If you purchase any of our Services, you agree to pay Vilcol the applicable fees and taxes. If you do not pay within thirty (30) days you agree that you are liable for fees as set out in the The Late Payment of Commercial Debts (Interest) Act 1998(as amended).

You agree that we may provide updates on the services we provide via email, mobile number, telephone, or mail. You agree to keep your contact information up to date with Vilcol. This does remove your “opt out” rights.

This agreement shall commence on the date of instruction to Vilcol.

Security of Data

All submitted data and placed on the Vilcol VX system will stored on our 256Bit SSL encrypted databases which are backed up every night.

Password Protection - all access to our databases are password protected


Vilcol shall carry out the specified service by recognised methods in accordance with, and pursuant to, all relevant legislation, regulations and accepted trade practices.

Vilcol only accepts written instructions.

The client shall afford all reasonable assistance to Vilcol and in respect of the submitted cases.

The Services are not for use by anyone under the age of 18.

You agree that you will not use our services if there is any legal reason preventing you from instructing Vilcol. You agree there are no legal restrictions incurred by UK court or other responsible, recognised authorities, including offshore authorities, banning you seeing or restricting your distance from the person you are instructing us on.

We do not investigate cases searching for persons under the age of 18 unless instructed by your lawyer.

All the information which we obtain, whether disclosed or not, is in the public domain (apart from debt related cases), so there is never any question of infringement of privacy rights. You agree that your interests in finding a person is in no way associated in harming them or their associates, physically, emotionally or their media / public image.

Payment Terms

We require all clients to pay via debit card or bank transfer prior to the report being furnished.

This is superseded when a credit facility has been authorised and agreed with Vilcol. This can take 30 days.

All invoices are due and liable under the provisions of The Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

Data Protection Act

Vilcol will not be responsible for breaches of the Data Protection Act 1998 which may be deemed to have arisen as a result of the original information passed to us which we, under current legislation, are permitted to use. All matters relating to original information and its compliance with the Data Protection Act 1998 remain with the Client. Vilcol will not be deemed Data Controllers of the client’s information but only Data Processors. At all times the client is deemed as the Data Controller under the definition of the Data Protection Act (as amended).


All services are supplied in the best of faith. We do not indemnify our clients against liability or compensate (someone) for harm or loss as a result of the information supplied.

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice or commence or discontinue any legal action because of information on this website.

We reserve the right to change the terms of this Agreement and will provide you notice if we do and we agree that changes cannot be respective. If you don't agree to these changes, you must stop using the Services.

If any provision of these Terms of Service is held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms of Service will not be affected and will remain valid.

These Terms of Service will only apply as between us and you. Unless as otherwise stated in these Terms of Service no other person may benefit or rely upon these Terms and Conditions.

If a court with authority over this Agreement finds any part of it not enforceable, you and us agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and us agree to ask the court to remove that unenforceable part and still enforce the rest of this Agreement. To the extent allowed by law, the English version of this Agreement is binding and other translations are for convenience only. This Agreement (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services.

Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.

Nothing in this Agreement shall create:-

Employment of Vilcol within the meaning of the employment legislation or as amended or as re-enacted from time to time.

A partnership within the meaning of the Partnership Act 1890 or as amended or re-enacted or a joint venture between parties.

In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.

Service is not accepted by email.

Complaints Procedure

Click here to see our Complaints Procedure.

Intellectual property

All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to Village Investigations Limited. You must not use such information or copyright material unless you have written permission from us to do so. This term for the avoidance of doubt includes customers and partner companies.

If you wish to make use of any content on our site please contact customercare@vilcol.com.

IT Security & Viruses

We will use reasonable care and skill to ensure that our site and our communications with you are safe, secure and free from bugs, viruses and other defects. However we are not able to guarantee that our site or any of our communications with you will be safe, secure or free from bugs or viruses or other defects.

You are responsible for configuring your information technology, computer programmes and platform in order to access our
site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit an offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

To give you the best experience Vilcol use cookies. If you do not accept cookies do not use this site.

Privacy Policy

Vilcol abides by UK statute and European Regulations.


For notice of termination please address all emails to customercare@vilcol.com or by mail to the registered office address below.

General Information

Vilcol is a trading name of Village Investigations Limited, (Company number of 2267884 registered office at Vilcol House. 97 Ewell Road, Surbiton, Surrey KT6 6AH)

Data Protection Act registration number: Z5416641

VAT Registration number: 528 0207 70

Financial Conduct Authority authorisation number: 677688

Credit Services Association number: 179

All services are completed as advertised. All prices quoted on www.Vilcol.com exclude VAT and will be charged at the current VAT rate.

Last reviewed: 2nd August 2017

What our customers say


Thank you very much indeed for this report and for your prompt delivery.
I must say I am incredibly impressed with your service and will most definitely be using it again.
You definitely deserve a well earned drink this evening for that result!
My client is so chuffed as it means not having to push back court proceedings (which they have had to do before) as we can send the paperwork there so you have saved them a great deal of time and money which is fantastic!

Thanks again

Find out more about financial enquiries.

Customer Service Recommendation


Just a quickie to thank you for all your help and advice in the initial stages of this below case, over a year ago... I was so despondent initially, but you invited me to call, talked me through the necessary steps and recommended the transferring of it to the High Court etc
I have today received notification that they finally tracked her down and that her dad finally paid the debt which has now been transferred into my account, so all's well that ends well.
Many many thanks once again to yourself and your team and I will certainly recommend you to anyone I know who needs similar help.

Find out more about Vilcol debt collection.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.

Find out more about our international tracing services.

Client Account Manager

"We have had a number of these reports from Vilcol.com.
As a commercial credit management agency we have found the reports extremely useful when deciding how to progress some of our more difficult cases, as any positive information we can find can assist us with our overall collections"

FInd out more about credit control services.


"We have been using Vilcol for 3 years now and I have to say they are one of the best tracing agencies in this sector. Quick, efficient, accurate and detailed information.

Any problems are being resolved effectively, always contactable, I would have no problem in recommending their services. Keep up the good work"

Law Society Council member representing women

"I needed to find a debtor who had supposedly moved abroad. Within 2 hours he was found living in Chiswick W4. I successfully reclaimed the debt for my client who was delighted and impressed"

Find out more about our debt collection services.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.