The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts, debt recovery agencies, tracing and allied professional services and has a history dating back to 1902.

To find out more information please click the links below.

CSA Code of Practice Document

www.csa-uk.com

15 CUSTOMER COMPLAINTS POLICY - customer.doc

For all enquiries, guidance or to lodge a complaint about Vilcol (subject to having first received a final response to your written complaint from Vilcol and meeting certain other conditions described in the rules published on the FOS website):

Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR
Helpline: 0800 023 4567

Email: FOS complaint form.doc
Website: https://www.financial-ombudsman.org.uk

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