CSA / FOS / FCA Regulations

CSA / FOS / FCA Regulations

CSA / FOS / FCA

The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts, debt recovery agencies, tracing and allied professional services and has a history dating back to 1902.

To find out more information please click the links below.

CSA Code of Practice Document

www.csa-uk.com

15 CUSTOMER COMPLAINTS POLICY - customer.doc

For all enquiries, guidance or to lodge a complaint about Vilcol (subject to having first received a final response to your written complaint from Vilcol and meeting certain other conditions described in the rules published on the FOS website):

Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR
Helpline: 0800 023 4567

Email: FOS complaint form.doc
Website: https://www.financial-ombudsman.org.uk

We are fully compliant in call recording, and PCI DSS compliance.

What our customers say

Solicitor

Thank you very much indeed for this report and for your prompt delivery.
I must say I am incredibly impressed with your service and will most definitely be using it again.
You definitely deserve a well earned drink this evening for that result!
My client is so chuffed as it means not having to push back court proceedings (which they have had to do before) as we can send the paperwork there so you have saved them a great deal of time and money which is fantastic!

Thanks again

Find out more about financial enquiries.

Customer Service Recommendation

Hi,

Just a quickie to thank you for all your help and advice in the initial stages of this below case, over a year ago... I was so despondent initially, but you invited me to call, talked me through the necessary steps and recommended the transferring of it to the High Court etc
I have today received notification that they finally tracked her down and that her dad finally paid the debt which has now been transferred into my account, so all's well that ends well.
Many many thanks once again to yourself and your team and I will certainly recommend you to anyone I know who needs similar help.

Find out more about Vilcol debt collection.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.

Find out more about our international tracing services.

Client Account Manager

"We have had a number of these reports from Vilcol.com.
As a commercial credit management agency we have found the reports extremely useful when deciding how to progress some of our more difficult cases, as any positive information we can find can assist us with our overall collections"

FInd out more about credit control services.

JB

"We have been using Vilcol for 3 years now and I have to say they are one of the best companies in this sector. Quick, efficient, accurate and detailed information.

Any problems are being resolved effectively, always contactable, I would have no problem in recommending their services. Keep up the good work"

Law Society Council member representing women

"I needed to find a debtor who had supposedly moved abroad. Within 2 hours he was found living in Chiswick W4. I successfully reclaimed the debt for my client who was delighted and impressed"

Find out more about our debt collection services.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.