Frequently Asked Questions About Our Services


Need more information? Then please take a look at the frequently asked questions below we have compiled and answered to help you. If you don’t find the answer you are looking for, then please contact us and we will be happy to provide more help or discuss your case in more detail.


Q-Why should I choose Vilcol to find someone?
A-We pride ourselves on our work and our many years of experience finding people. We are registered by CSA / FOS /FCA so you can be sure that we are professional, reliable and will use only exacting standards to carry out our work.

Q-What information do you need to start a trace?
A-We need at least a first and last name, an address or contact information or even a date of birth, then that would be helpful too.

Q-How long does it normally take to trace someone?
A-It varies and depends on the type of trace you have instructed. It can take as little as 24 hours or up to 2 weeks, depending on how much information you have been able to provide and how fresh it is.

Q-Can I find a person in Australia?
A-Yes, we have international tracing services too.

Q-Can I find a person from a photo?
A-This may prove quite difficult but not impossible, contact us and we can discuss it.

Q-Can I trace a person with just an email address?
A-It’s possible but the more information you have, the quicker the trace.

Q-Can I trace a person with a phone number?

Q-What happens if the trace isn’t successful?
A-We will do everything we can to find the person but sometimes this just isn’t possible. We will let you know everything we have managed to find out.

Q-Do you only trace debtors?
A-We are happy to trace anyone you want to find, even if they are an old work colleague or a neighbour.

Q-When will I receive my trace report?
A-As soon as our investigations are concluded, we will collate all the information and email the report to you within 24 hours.

Q-Can you find someone in another country?
A-Yes, please see our international tracing service.

Q-Will you collect a debt on my behalf?
A-Yes, please see our Debt Recovery Service

Q-Will the person I am trying to trace know I am looking for them?
A-Not if you don’t want us to contact them. We can perform a discreet trace, just be sure to let us know.

Q-Are you registered with a governing authority?
A-Yes, we are authorised by The Credit Services Association (CSA) and regulated by the FCA.

Q-What will you do with my information?
A-We will not share your information with anyone.

Q-What is an e-trace?
A-This is our basic service, which requires a last known address. We then contact various public and credit reference bodies.

Q-How much does it cost to find someone?
A-Our fees start at just £25.00 +VAT.

Q-Do you charge commission to collect a debt?
A-Yes, see our Debt Recovery Service for more details or give us a call on 0208 390 9988.

Q-How long does a trace take?
A-It varies but we may have an answer for you in as little as 24 hours.

Q-How soon will you start the trace?
A-We would normally aim to start the trace the next business working day.

Q-Will I get a report on your findings?
A-Yes, we will send you a report as soon as our investigations are concluded.

Q-Will I get a refund if you have been unsuccessful?
A-It depends on the service you have requested but unfortunately, we are not always able to refund.

Q-How do I instruct you to start a trace?
A-Please see our UK Tracing Services page or contact us directly

Q-What if I am not sure what kind of trace I need?
A-Give us a call on 0208 390 9988 and we will be happy to chat to you about what you need.

Q-How can I be sure you have found the right person?
A-Our processes and checks are rigorous, so you can be rest assured that if we have said we have found the person you are looking for, it is the right person.

Q-Will you contact the person being traced?
A-Only if you instruct us to.

Q-How often will you keep me updated for an in-depth trace?
A-Depending on the type of trace, we can keep you regularly updated by email or as agreed.

Q-Will I be charged expenses?
A-We don’t normally charge expenses, our fees are based on type of trace.

Q-How do I pay for the trace?
A-You can pay by debit or credit card.

Q-Do you operate nationwide?

Q-What are your office hours?
A-Office hours are Monday to Friday 9:00am to 5:30pm

Q-Do you work out of hours?
A-Yes, as the need arises!

What our customers say


Thank you very much indeed for this report and for your prompt delivery.
I must say I am incredibly impressed with your service and will most definitely be using it again.
You definitely deserve a well earned drink this evening for that result!
My client is so chuffed as it means not having to push back court proceedings (which they have had to do before) as we can send the paperwork there so you have saved them a great deal of time and money which is fantastic!

Thanks again

Find out more about financial enquiries.

Customer Service Recommendation


Just a quickie to thank you for all your help and advice in the initial stages of this below case, over a year ago... I was so despondent initially, but you invited me to call, talked me through the necessary steps and recommended the transferring of it to the High Court etc
I have today received notification that they finally tracked her down and that her dad finally paid the debt which has now been transferred into my account, so all's well that ends well.
Many many thanks once again to yourself and your team and I will certainly recommend you to anyone I know who needs similar help.

Find out more about Vilcol debt collection.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.

Find out more about our international tracing services.

Client Account Manager

"We have had a number of these reports from Vilcol.com.
As a commercial credit management agency we have found the reports extremely useful when deciding how to progress some of our more difficult cases, as any positive information we can find can assist us with our overall collections"

FInd out more about credit control services.


"We have been using Vilcol for 3 years now and I have to say they are one of the best tracing agencies in this sector. Quick, efficient, accurate and detailed information.

Any problems are being resolved effectively, always contactable, I would have no problem in recommending their services. Keep up the good work"

Law Society Council member representing women

"I needed to find a debtor who had supposedly moved abroad. Within 2 hours he was found living in Chiswick W4. I successfully reclaimed the debt for my client who was delighted and impressed"

Find out more about our debt collection services.

National Audit Office

The National Audit Office - NAO - sought to ascertain whether it was possible to trace current addresses for migrants that the UK Border Agency were unable to locate. Hence to ascertain whether there are more cost- effective methods the Agency could be using to trace overstayers and absconders & selected Vilcol.com for this exercise.