Frequently Asked Questions About Our Services
Need more information? Then please take a look at the frequently asked questions below we have compiled and answered to help you. If you don’t find the answer you are looking for, then please contact us and we will be happy to provide more help or discuss your case in more detail.
Q-Why should I choose Vilcol to find someone?
A-We pride ourselves on our work and our many years of experience finding people. We are registered by CSA / FOS /FCA so you can be sure that we are professional, reliable and will use only exacting standards to carry out our work.
Q-What information do you need to start a trace?
A-We need at least a first and last name, an address or contact information or even a date of birth, then that would be helpful too.
Q-How long does it normally take to trace someone?
A-It varies and depends on the type of trace you have instructed. It can take as little as 24 hours or up to 2 weeks, depending on how much information you have been able to provide and how fresh it is.
Q-Can I find a person in Australia?
A-Yes, we have international tracing services too.
Q-Can I find a person from a photo?
A-This may prove quite difficult but not impossible, contact us and we can discuss it.
Q-Can I trace a person with just an email address?
A-It’s possible but the more information you have, the quicker the trace.
Q-Can I trace a person with a phone number?
Q-What happens if the trace isn’t successful?
A-We will do everything we can to find the person but sometimes this just isn’t possible. We will let you know everything we have managed to find out.
Q-Do you only trace debtors?
A-We are happy to trace anyone you want to find, even if they are an old work colleague or a neighbour.
Q-When will I receive my trace report?
A-As soon as our investigations are concluded, we will collate all the information and email the report to you within 24 hours.
Q-Can you find someone in another country?
A-Yes, please see our international tracing service.
Q-Will you collect a debt on my behalf?
A-Yes, please see our Debt Recovery Service
Q-Will the person I am trying to trace know I am looking for them?
A-Not if you don’t want us to contact them. We can perform a discreet trace, just be sure to let us know.
Q-Are you registered with a governing authority?
A-Yes, we are authorised by The Credit Services Association (CSA) and regulated by the FCA.
Q-What will you do with my information?
A-We will not share your information with anyone.
Q-What is an e-trace?
A-This is our basic service, which requires a last known address. We then contact various public and credit reference bodies.
Q-How much does it cost to find someone?
A-Our fees start at just £25.00 +VAT.
Q-Do you charge commission to collect a debt?
A-Yes, see our Debt Recovery Service for more details or give us a call on 0208 390 9988.
Q-How long does a trace take?
A-It varies but we may have an answer for you in as little as 24 hours.
Q-How soon will you start the trace?
A-We would normally aim to start the trace the next business working day.
Q-Will I get a report on your findings?
A-Yes, we will send you a report as soon as our investigations are concluded.
Q-Will I get a refund if you have been unsuccessful?
A-It depends on the service you have requested but unfortunately, we are not always able to refund.
Q-What if I am not sure what kind of trace I need?
A-Give us a call on 0208 390 9988 and we will be happy to chat to you about what you need.
Q-How can I be sure you have found the right person?
A-Our processes and checks are rigorous, so you can be rest assured that if we have said we have found the person you are looking for, it is the right person.
Q-Will you contact the person being traced?
A-Only if you instruct us to.
Q-How often will you keep me updated for an in-depth trace?
A-Depending on the type of trace, we can keep you regularly updated by email or as agreed.
Q-Will I be charged expenses?
A-We don’t normally charge expenses, our fees are based on type of trace.
Q-How do I pay for the trace?
A-You can pay by debit or credit card.
Q-Do you operate nationwide?
Q-What are your office hours?
A-Office hours are Monday to Friday 9:00am to 5:30pm
Q-Do you work out of hours?
A-Yes, as the need arises!